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Our Guarantee

We offer a 30 day money back guarantee 

We love our products so much but if you are not satisfied then we offer you your money back within 30 days of purchase.  For a full refund please return all our packaging, the remaining product, your receipt and send recorded delivery to Rich Remy Ltd Atlas House, Leeds, LS1 2HL

We will not be responsible for the return shipping costs or any other costs. 

Customers buying the same product as a repeat purchase are not authorised to use the 30 day money back guarantee on the repeat purchase. 

Before returning please email with your name, address, order number, order date and reason for your return as certain issues can be resolved.

We are sure you will love our products as much as we do.

If you have any problems or if you are not sure how to use our products or if you need advice on what to use on your hair type, please email us on or DM on instagram @richandfamoushaircare 

We want you to have amazing hair! Thank you